NEWCAL Merger Information

As of January 1, 2012, Canon Business Solutions-NEWCAL, Inc. will be merging into Canon Business Solutions, Inc., a wholly-owned subsidiary of Canon U.S.A., Inc. This integration better positions Canon to meet the growing demands of customers locally, regionally and nationally.

The current and future needs of you, our customer, are our ultimate concern. We thank you for your business and continued confidence in us.

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GENERAL QUESTIONS

Q1: What is the new name of Canon Business Solutions-NEWCAL, Inc.?
A1: It is Canon Business Solutions, Inc.  Effective January 1, 2012, Canon Business Solutions-NEWCAL,Inc.  will be merging into Canon Business Solutions, Inc., a wholly-owned subsidiary of Canon U.S.A., Inc., which is incorporated in the state of New York.

Q2: What is the official address of Canon Business Solutions, Inc.?
A2: Our corporate headquarters is located at:   4 Ohio Drive, Lake Success, New York 11042.

Q3: Why is Canon Business Solutions-NEWCAL,Inc. merging into Canon Business Solutions, Inc.?
A3: Canon has acquired companies in strategic areas of the United States where their merger into Canon Business Solutions, Inc. results in a more powerful offering to that marketplace for Canon brand products and services.

CUSTOMER RELATED QUESTIONS

Q1: Will my account numbers change?
A1: Yes, your new account number will be listed on your new invoice.

Q2: What is the Tax ID Number for Canon Business Solutions, Inc.?
A2: The Tax ID Number of Canon Business Solutions, Inc. will be # 132677004.

Q3: Do I need a new Insurance Certificate?
A3: No, all existing certificates are valid until the expiration date printed on the document.

Q4: What will the Duns number be of Canon Business Solutions, Inc?
A4: The Duns number for Canon Business Solutions, Inc. is 07-161-9878.

Q5: Will there be changes to the support I receive?
A5: No, customers will continue to receive first-class support for their account.

Q6: Does Canon Business Solutions, Inc. have a new W9 Form?
A6: Yes we do. The new form will be posted for our customers to download from www.solutions.canon.com/merger Customers can also contact our Customer Service department at (800) 613-2228 to request a copy.

Q7: Is the new entity registered in my state?
A7: Yes. We will continue to be registered in states we are already authorized to conduct business. As new states are registered, they will be identified on our internet site.

Q8: Are your phone numbers changing?
A8: Here are the phone numbers for sales, service, supplies, and customer service.

Sales:	Please use the number of your current representative
Service:	(800)355-1385
Supplies	(800)355-1390
Customer Service:	(800)613-2228

 

Q9: Are there any differences in my invoice?
A9: Yes. While all pertinent information will remain the same, your new, double-sided invoice will consist of two parts. The first part is the summary of the invoice on the first page for remittance. The second part consists of the details of the invoice which will break down the billing by Contract and/or Serial #. You will also have the ability to add cost centers to each contract billing. Please speak to a customer service representative to learn more.

Q10: Where should I send my payment? Is the payment address changing?
A10: Beginning January, you should submit your payments to the new address on your invoice or statement. This will ensure the quickest processing of payment.

Payment Address:
Canon Business Solutions, Inc.
File 51075
Los Angeles, CA 90074-1075

If you choose to remit funds electronically, the information is below:
Canon Business Solutions, Inc.
File 51075
Los Angeles, CA 90074-1075

Bank of America Account Name: Canon Business Solutions, Inc.
ABA Transit #: 122000030 (For ACH Payments)
ABA Transit #: 026009593 (For Wire Payments)
Checking Account #: 1233060927
Bank of America Customer Service: 800-715-1000

If paying by ACH please email payment details to: CBSeastar@solutions.canon.com

Please note that payments made directly to Canon Financial Services have no change in remit to address:
Canon Financial Services, Inc.
14904 Collections Center Drive
Chicago, IL 60693

Q12: If I send my payment to the former address, will it still get to you?
A11: Yes, for only a short time we will continue to receive payments sent to our former address. However, for the quickest processing of payment, we encourage customers to send their payment to the address on their invoice.

Q13: Who do I call if I have questions?
A13: We have a fully staffed Customer Service Department that has been specially trained to assist during this transition. They will be there to answer any questions and solve any issues. The Canon Business Solutions Customer Service number is (800)-613-2228.