Frequently Asked Questions

Frequently Asked Questions

On January 1, 2013, Océ North America, Inc. and Océ Imagistics, Inc. merged into Canon Business Solutions, Inc., with the newly merged entity being named Canon Solutions America, Inc., a wholly owned subsidiary of Canon U.S.A., Inc. 

For more information about this exciting new enterprise, please view the Corporate Profile here


GENERAL QUESTIONS

What entities have been merged to form Canon Solutions America, Inc.?
Océ North America, Inc. and Océ; Imagistics, Inc. will merge into Canon Business Solutions, Inc. on January 1, 2013, with the newly merged entity being named Canon Solutions America, Inc.

Where will the Corporate Headquarters be located for Canon Solutions America, Inc.?
Currently, our corporate headquarters is located at 4 Ohio Drive, Lake Success, New York 11042. In the first quarter of 2013, we will be moving to our new corporate headquarters for Canon U.S.A. and will update you of that mailing change in the coming months.

How will this merger impact current Océ and Canon Business Solutions customers?
The formation of Canon Solutions America allows us to combine the strengths of the merged organizations, increasing our ability to meet the growing demands of our customers. The complement of our combined service locations also enables us to provide a consistent level of quality service to more markets within the U.S.

To simplify the transition for our customers, all current contact phone numbers, e-mail addresses and web sites will remain active so customers can continue to reach us using the same method as they did prior to the merger. We will update you as we further streamline our ability to communicate with customers.

CUSTOMER RELATED QUESTIONS

Does the merger have any impact on existing customer agreements previously executed with Océ North America, Océ Imagistics or Canon Business Solutions? 
No. All existing customer agreements will continue to be in effect with Canon Solutions America.

Will my account number(s) change?
Certain Océ customers will experience a change in account number as a result of the merger. If your account number is going to change, it will be reflected on the first invoice issued in 2013.

What is the Tax ID Number for Canon Solutions America, Inc.?
The Tax ID Number of Canon Solutions America, Inc. will be # 13-2677004.

Do I need a new Insurance Certificate from Canon Solutions America?
The insurance policy number will be changing for all Océ customers, but will not change for Canon Business Solutions customers. All Océ insurance certificate holders will automatically receive an updated certificate of insurance with a new policy number reflecting the Canon Solutions America name. Canon Business Solutions customers do not need a new certificate; however, customers may request a new certificate reflecting the new Canon Solutions America name at any time.

What will the DUNS number be for Canon Solutions America, Inc.?
The DUNS number for Canon Solutions America, Inc. will be 07-161-9878.

How can I receive a new W-9 Form?
The new form will be available in January for our customers to download from the "Related Links" column on the right. Customers may also call 800-355-1385 to request a copy.

Can I continue to use the same contact information I used previously?
Customers should continue to use the same phone numbers, e-mail addresses and URLs to request support. All calls and messages will automatically be redirected to the correct location to assist you. If you experience any difficulty, you may always call our Customer Service Department at 1-800-613-2228

Will my invoice change?
Yes. All invoices will change to reflect the new company name and logo. Some customers may also see a change in the invoice format beginning in January. If your invoice format changes, your first invoice in 2013 will be accompanied by a notice with instructions to help guide you through the new format.

Where should I send my payment? Is the payment address changing?
Customers should carefully follow the remittance instructions on their invoices. The remittance instructions will change for many Océ customers. Please pay attention to this information to ensure prompt application of your payment.

If the remittance address on my invoice changes but I send my payment to the former address, will it still get to you?
Yes, but only for a short time. We encourage all customers to send their payment to the remittance address shown on their invoice for prompt application.

Can I manage my account(s) online?
Yes. We encourage our customers to visit our web site to learn more about our online tools to report meter reads, place supply orders, and more.

Will there be any change in how I report my meter readings?
Customers can continue to follow their current process for reporting meter readings. Beginning on January 1, 2013, some Océ customers may be redirected to a new web site to provide a current reading. We encourage all our customers to use our electronic and online meter tools whenever applicable to ensure timely and accurate readings.