Once you have made an investment in Canon equipment, you will want to protect your investment and maximize its usefulness. A Canon Business Solutions service contract is the logical step to complement your system. Our service contracts include all on-site service calls, preventative maintenance calls, parts and labor. Over time, a service contract is more cost effective than placing individual service calls where parts and labor are billed separately.

Canon Business Solutions has built a solid reputation for providing quality products to its customers. Canon Business Solutions also recommends scheduled maintenance to maintain optimum performance standards, and to maximize uptime and reliability.

Advantages to Service Contract:

• One fee for contract - no unexpected charges
• Keep downtime to a minimum
• Machines run at peak performance levels
• Quality is maximized
• Fewer work interruptions
• Faster service
• Minimize waste

Why Invest in a Service Contract from Canon Business Solutions?

Canon Business Solutions maintains the same high standards for which Canon is known. Our staff is comprised of highly trained service technicians who are experts in their fields. Additional support is provided by product specialists and a strong service management team. Timely service is a critical measurement of overall effectiveness. That is why Canon Business Solutions maintains a state-of-the-art dispatching system that enables technicians to be sent from a location nearest you.

An automated parts ordering and replenishment system ensures that proper inventory levels are maintained at our local and regional parts centers.

The continual investments in our service and support division are vitally important to our ongoing commitment to provide the best service available. 

Is your workflow working for you?

Office Technology Today

With the evolution of office technology, the traditional copier is no longer a simple, single purpose document reproduction device. Today’s “copiers” are now fully integrated, networked devices that fax, scan, print and finish. In effect, they have become the on and off-ramp of digital document workflow.
This evolution necessitates:

• Seamless integration with your organization’s specific applications and business processes
• Leveraging existing IT investments to improve operational efficiencies
• Streamlined service and support of increasingly complex technologies
• The highest level of security for corporate information

Critical Business Drivers
Businesses today face greater competition than ever before. Maintaining your edge means:

• Improving profits while enhancing operational efficiencies
• Fulfilling the requirements of ever-changing government regulations
• Managing volumes of paper and electronic information
• Deploying new technologies to complement existing process and technology investments

In short – do more with less…

The result can be a complex and often daunting system connecting people, process and technology.

Presenting - The Advanced Technology Solutions Center

Recognizing the unique support requirements for today’s connected office environment, Canon Business Solutions developed a technical center of excellence for all Canon and third-party enabling solutions – The Advanced Technology Solutions Center is your company’s one-call, problem resolution for all Canon and third-party enabling solutions.

Consistently superior service on a national level

• Centralized support expertise honed from 24 markets nationwide
• Follow-the-sun help desk service
• Consistent responsiveness for all of your locations
• Ongoing solutions testing and validation

Direct access to application experts

• Expert application and product configuration resources
• Web-based product demonstrations and technical support
• Greater knowledge of workflow needs within specific industries
• Vendor-trained, application engineers for third-party enabling solutions
• Dedicated lab for proactive new solution testing and validation

Association of Technical Service Professionals

The Canon Association of Technical Service Professionals (ATSP) program is designed by Canon USA to uphold the high performance standards intended to support the needs and expectations of Canon customers.

The Canon Association of Technical Service Professionals (ATSP) Program provides assurance that its certified members have attained a level of knowledge and performance that is second to none in our competitive business. Canon Business Solutions is proud of its high volume of certified professionals currently in our corporation.

Canon Business Solutions utilizes a state of the art automated dispatch system (ADS). This specially designed system allows our field technicians to remotely retrieve call assignments, close service calls, and order parts without involving a call dispatcher. This affords our dispatchers more time to support our customers who call in. In addition, ADS provides Mappoint tracking software which indicates the geographical location of our field service personnel in relation to our open service calls. This allows our dispatchers to strategically route our field personnel. As a result of ADS, our service department has realized consistently better than industry averages for call response time. And while responding to a service call quickly is important, the most vital measurement is the effectiveness of the service provided.

At Canon Business Solutions, we not only offer you the product; we offer you the support and training to help ensure your investment pays off. As soon as your unit is installed, our schedule coordinator calls to arrange training for your key operators. We match our schedule to yours - traveling to your site when it is convenient for you and your team. We tailor our training to your business, as well. Our staff of professional trainers can customize your session so your team will learn how to use the new equipment to perform their jobs more quickly and efficiently.

Check with your sales representative to find out if your product purchase includes an initial training session. Additional training can always be purchased, if needed.

Training helps us meet one of our goals -- to ensure that every time you choose a business solution from Canon Business Solutions, your staff is able to use it as you envisioned. That is when we can begin to meet your needs.